Refund Policy

Last Updated: October 2026

This Refund Policy applies to courses and training services provided through online1.uk, which is operated by London Strategic Nexus.

At London Strategic Nexus, we are committed to providing high quality training and support. Please read this Refund Policy carefully before registering for any course.

1. Course Registration

Your place on a course is confirmed once full payment has been successfully received and your registration has been accepted.

2. Cancellation by Participants

If you are unable to attend a course, please contact us as soon as possible.

Refund requests received at least 48 hours before the scheduled course start time may be eligible for a refund, subject to review and any applicable administration or processing costs.

Refund requests received less than 48 hours before the scheduled course start time will not normally be eligible for a refund.

3. No Refunds After Course Commencement

Refunds will not normally be provided where:

• The course has already commenced.
• The participant has attended all or part of a live session.
• Course recordings, downloads, learning materials, joining instructions, or other course content have been accessed or made available to the participant.
• The participant fails to attend the course without notifying us in advance.

4. Technical Requirements and Issues

Participants are responsible for ensuring they have suitable equipment, software, and internet access to attend online courses.

Refunds will not normally be granted where a participant is unable to access or complete a course due to issues with their own device, software, internet connection, or local network.

If a technical issue arises from our systems or learning platform and materially affects your ability to participate, we will work with you to provide an appropriate remedy where reasonable.

5. Course Cancellation or Rescheduling by Us

If London Strategic Nexus cancels a course, affected participants will be offered either:

• A full refund; or
• A transfer to a future course date, where available.

If we make a significant change to a course date or delivery arrangements and you are unable to attend as a result, we will discuss suitable alternatives, which may include a transfer or refund where appropriate.

6. Exceptional Circumstances

We understand that unexpected circumstances can arise.

Refund requests that fall outside this policy may be considered at our sole discretion in exceptional circumstances. Supporting information may be requested where appropriate.

7. Consumer Rights

Nothing in this Refund Policy affects any statutory rights that consumers may have under applicable law.

8. Contact Us

For any refund enquiries, please contact us through our Contact Us page or by email at support@online1.uk.